SMC Infra waives tolls for 84k vehicles affected by the ETC network outage
Because of a short network outage in the electronic toll collection system, traffic was slow this morning on parts of the South Luzon Expressway (SLEX), Skyway, NAIAx, and STAR Tollway. SMC Infrastructure apologizes to all drivers who were stuck in traffic because of this. These traffic jams were caused by a combination of factors.
The information technology teams determined that a break in their fiber optic network was the cause of the downtime. There are signs that a big vehicular accident may have contributed to the situation, but the team was able to work to determine the root cause of the damage. In the meantime, the company apologizes for any inconvenience this may have caused.
They sent out more people to assist drivers as a way to reduce the severity of the traffic congestion that they were experiencing.
Additionally, the tollway company opened the impacted toll plazas and waived the fees for using them. In total, this pertains to approximately 84,000 automobiles that traveled on the expressways on Thursday, November 17, between the hours of 6 a.m. and 2 p.m.
This includes drivers who had money taken out of their ETC accounts when they entered the lot. These drivers will get electronic refunds in their Autosweep accounts. While the system was being repaired at about nine in the morning, we made the decision to maintain the barriers at the toll plazas so that all affected drivers could get through without paying the fee.
